Gems By Kelley Policies
Welcome to Gems by Kelley! I specialize in colorful, minimalist gemstone jewelry. I love making custom stone bracelets for my customers. I'm attracted to stones with vibrant color, light and iridescence. I strive for a simple but sparkling design esthetic. I am committed to friendly and professional customer service. I ship quickly. I always provide a tracking number and gift packaging.
I'll ship your order within two business days of your purchase, unless otherwise stated on your specific listing. You'll receive a USPS tracking number when your order is packaged. As a thank you for purchasing multiple items in the same transaction, I charge one flat shipping fee to orders shipping to the same address, regardless of quantity. My careful packaging will help your order arrive safely and securely.
• DOMESTIC SHIPPING •
I ship via USPS. You may choose one of two USPS options at checkout. Domestic First Class packages are delivered within 2-5 days in most cases. Domestic orders over $50 ship free. If you would like expedited shipping, please choose USPS Priority Mail at checkout for upgraded shipping. USPS Priority Mail is delivered within 2-3 days in most cases. I process all Priority Mail orders within one business day.
• INTERNATIONAL SHIPPING •
I ship via USPS First Class International Package Services. International delivery time varies by destination. In most cases, packages arrive within 1-2 weeks. In rare cases, international shipping can take up to 6 weeks. Customers are responsible for any fees or taxes that may occur in customs.
Complimentary gift packaging: Your handmade gems will arrive in a little jewelry box with a ribbon. Each listing includes a picture of the gift packaging. If you would like me to send a gift directly to someone, I'm happy to include a gift note and gift receipt that omits any price information. If you would like this, please leave me a message during check out.
Refunds and Exchanges
Returns are simple. I want you to love your new jewelry. If you'd like a refund or exchange, simply send me an email at firstname.lastname@example.org within two weeks of your purchase. After that, please ensure I receive the product back within 30 days of purchase. When I receive the returned item, I will refund the purchase price of the jewelry to you in the form of your original payment.
If you are not satisfied with any item, please contact me, and I will be happy to work with you to reach a solution.
My return policy lasts 30 days. If 30 days have gone by since the date of your purchase, unfortunately I can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Additional Policies and FAQs
Customization: Many of my designs can be made in a variety of colors. If you are interested in a different type of metal, I can often do that for you.
Custom orders can take an additional 2-14 days, depending on the availability of the components desired. Custom orders are not returnable, and shipping fees may vary from my standard shipping fees. Each custom listing will include the time frame and shipping fee for that specific order.
If you are interested in my wholesale prices, please send me an email for a quote. I'll get right back to you.